Terms & Conditions

General Terms & Conditions

These General Terms apply to all customers who place an order with Alice & Ted at www.aliceted.se or www.aliceted.com. By placing an order at aliceted.se or aliceted.com, you enter into an agreement with us and accept these Terms and Conditions.  Alice & Ted reserves the right to change the Terms and Conditions.

Right of Return

You have the right to cancel your purchase showing a valid receipt within 14 calendar days after you received your goods if you shop in the European Union or from Norway and Iceland. The product must be returned in salable condition in original packaging. Returns that are damaged, soiled, washed or worn will not be accepted. Alice & Ted does not stand for the return shipping.

Complaint

If you find a manufacturing defect, the goods can be claimed on valid receipt or payment basis. Product damaged due to wear and tear are not considered to be faulty. If you want to replace the defective product, we can replace it with similar goods, subject to availability. If possible, we offer to repair defective products. If we are unable to repair the product or if it is no longer available, you are entitled to a full refund. Contact us before you return the product.

Applicable Law

These conditions and any disputes arising in connection with the conditions for use of the site, or with the purchase at the website is governed by Swedish law. Alice & Ted may modify or amend these terms and conditions. You are therefore invited to save the conditions you accept at the time of purchase of your order.

Ownership of rights

All rights, including copyright of aliceted.se and aliceted.com, stay with Alice & Ted. Any use of this website or its contents, including copying other than for your own personal, non-commercial use is prohibited without our permission.

Prices

Prices in the shop are quoted in SEKor EURU. The cost of shipping is calculated at checkout and depend on the package price and delivery country. You can select the shipping country during checkout. You can never pay in other than the default currency for delivery country.

 

Shopping Online

a. Orders

Before you complete and pay for an order, you can review your order and make changes. You are bound to your order when you accept it, and our terms & conditions at checkout.

b. Payment

Alice & Ted accepts credit card payments by MasterCard, VISA and PayPal. All transactions are encrypted and 100% secure. Alice & Ted reserves the right to verify the validity of the card, of the coverage, and that they address the buyer entered is correct.

c. Order Confirmation

A digital order confirmation sent to the specified email address when you complete your purchase. This is a receipt / payment data for your purchase in the online store.

d. Changing Orders

After you complete a purchase, and received an order confirmation, we start processing the order in our system and in our warehouse. When the package left the warehouse, there is no possibility to change your order. If you discover errors in the specified contact information, it is your responsibility to contact customer service.

e. Customs Fees

For international deliveries, local customs fees and taxes may apply. These are first determined when the package arrives at the local customs in the country of delivery. Alice & Ted can not predict or control its fees. It is the customer’s responsibility to pay additional charges for customs clearance.

 

Shipping

Alice & Ted offers FREE SHIPPING on all orders over 499 kr within Sweden. All our garments are sent to you in ecologically degradable mailing bags.

We want to ensure that your order is delivered to you as soon as possible. If you think your order is delayed, you can contact us via e-mail: hello@aliceted.com.

Sweden

The shipping fee is SEK 55 for orders up to 499 SEK.

You will get free shipping on orders over 500 SEK. We deliver it within 1-2 business days (usually much quicker than that … we are so good). We send it with PostNord.

Packages are sent from Ingarö, outside Stockholm.

European Union

Alice & Ted sends to all European countries.

The shipping fee is SEK 145. When the postal service allows it the package will be traceable.

USA, Canada, Japan and Australia

The shipping fee is SEK 155.

Other international destinations

Contact us at hello@aliceted.com and we will be happy to assist you with your order.

 

Privacy Policy

When ordering a product/service you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Alice & Ted’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Alice & Ted have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.